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Error - Another version is already installed

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I am running Converter on Windows 7 ans trying to make a virtual machine of the current installation to upgrade to Windows 10.

Whenever I start to use the converter I get this error message "Unable to complete Converter agent installation on Dell-9020.  Another version of this product is already installed.

I have looked around the machine and the only one I can find is the current installation.

Anyone any ideas.  Thanks


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